Frequently Asked Questions
How are the wines selected?
We select only the best wines from top Ontario producers. These are interesting wines with interesting stories which can't be found in any liquor store. Often, the wines are limited editions, pre-releases, or private reserves released only to the CityNews Wine Club. Predominantly, red and white wines are included in your package though you will see the odd rosé, sparkling, or other specialty wine make an appearance from time to time. The wines are selected and tasted by a team of professional wine experts and sommeliers.
Do you deliver to all of Ontario?
Yes! We ship throughout Ontario.
When will my wine arrive?
Your credit card will be billed on the 20th day of each month, and your wine will be delivered the following week.
How is the wine shipped?
Shipping is via Canada Post or courier services. Please note that government regulations require a signature from an adult at least 19 years of age, so the wine cannot be left on your doorstep. Many customers find it easiest to have their wine packages shipped to their office address.
What should I do if something is wrong with my package?
Should you have issue with the wines you receive, including a damaged shipment, please contact firstname.lastname@example.org. Your satisfaction is 100 per cent guaranteed.
Can I cancel my subscription?
Absolutely. You can skip, pause, or cancel anytime. Simply send us an email at email@example.com. Cancellation requests must be received by the 15th day of the month to avoid being charged.
No problem. Please contact us at firstname.lastname@example.org and we’ll answer all of your inquiries, and maybe even offer you some wine tips.
Great! Sign up now to start receiving fantastic wine to your door.